By accessing our website or requesting refrigerator repair services, you agree to these binding terms.

By scheduling an appointment, calling for dispatch, accessing stonecrest appliance repair services, or utilizing this website, you explicitly agree to be legally bound by these Terms of Service. If you do not accept these terms in full, please do not use our dispatch platform or book appliance repair services with Stonecrest Refrigerator Repair.

Professional diagnostics, maintenance, and repair for residential and commercial refrigeration units.

Stonecrest Refrigerator Repair delivers specialized on-site diagnostic, repair, and emergency dispatch services for standard residential refrigerators, freezers, ice makers, and select commercial refrigeration equipment across Stonecrest, Georgia and neighboring communities. Service availability is subject to parts inventory, physical site access, technician schedules, and weather conditions.

Appointments are booked via telephone or online request with designated arrival windows.

Appointments may be requested via our official phone lines or online contact forms. While we strive to meet all preferred service windows, arrival times are estimated timeframes. We provide advance courtesy notifications before arrival. An adult (18 years or older) with authorization to make payment decisions must be present throughout the diagnostic and repair visit.

Clear diagnostic pricing provided upfront prior to starting any mechanical repairs.

A standardized diagnostic service fee covers the technician's travel, physical inspection, electronic troubleshooting, and generation of a formal repair quote. Once the diagnostic inspection is complete, we present a firm written estimate detailing parts and labor. If you approve the quoted repair during the initial diagnostic visit, the diagnostic fee may be applied toward the total repair cost in accordance with active company policy.

Coverage on installed replacement components and labor with standard condition limits.

Replaced functional components carry manufacturer warranties alongside our 90-day labor workmanship warranty from the date of service completion. Warranties exclusively apply to the exact parts replaced and work performed by our technicians. This warranty is voided if third-party modifications, power surges, water supply contaminants, user abuse, or unauthorized tampering occur subsequent to our repair.

Providing safe access, accurate appliance history, and clear physical pathways.

Customers are responsible for ensuring safe, unobstructed physical access to the refrigerator and surrounding utility connections (electrical outlets, circuit breaker panels, plumbing shut-off valves). Customers must secure household pets and ensure adequate workspace lighting and clearance. Failure to provide safe access may result in rescheduling and an administrative trip fee.

Protected limits regarding incidental food loss, pre-existing unit wear, and structural defects.

Stonecrest Refrigerator Repair, its contractors, and technicians shall not be held liable for indirect, incidental, or consequential damages. This includes, but is not limited to, spoiled food products, beverage loss, pre-existing floor damage beneath unmovable units, faulty home plumbing valves, or power surge fluctuations outside our control. Our total aggregate liability is strictly limited to the monetary sum paid for the specific service rendered.

Notice required for modifications to scheduled diagnostic and repair visits.

We request a minimum of 3 hours advance notice prior to your scheduled arrival window to cancel or reschedule a service call without charge. Same-day cancellations requested after a technician has been dispatched, or service calls where the property is inaccessible upon arrival, may be assessed a standard dispatch travel fee.

Structured mediation protocol under the legal jurisdiction of DeKalb County, Georgia.

In the event of any dispute, disagreement, or dissatisfaction with completed repair services, customers agree to contact customer support first to arrange a supervisory review and goodwill reinspection. Any unresolved formal claim shall be governed by and construed in accordance with the laws of the State of Georgia, with venue restricted to the state and federal courts located in DeKalb County, Georgia.

Periodic policy revisions posted directly to this official webpage.

Stonecrest Refrigerator Repair reserves the right to amend, modify, or update these Terms of Service at any time without prior written notice. Revisions become effective immediately upon posting to this URL. Continued use of our booking tools and services following any update constitutes formal acceptance of modified terms.

Dedicated dispatch team ready to answer inquiries regarding your terms and service.

For questions concerning these terms, service agreements, billing inquiries, or warranty verifications, our local customer support team is accessible via phone, email, and direct dispatch inquiry.