Privacy Policy

Types of customer information gathered to deliver refrigerator diagnostic and repair services in Stonecrest, GA.

We collect personal contact details (such as your full name, physical service address, phone number, and email address), appliance specifications (refrigerator brand, model number, serial number, and reported symptoms), service history records, and billing details necessary for transaction processing. We do not store raw credit card numbers on our local systems; all electronic payments are handled securely by PCI-compliant payment processors.

Clear operational purposes for processing your service requests and inquiries.

Your information is used strictly to dispatch technicians to your Stonecrest-area property, provide accurate repair estimates, process service invoices, confirm scheduled appointments via SMS or email, order quality replacement parts, and follow up regarding warranty support. We may also use anonymized service data to analyze repair patterns and improve local service responsiveness.

When and why data is shared with essential operational service partners.

We never sell, rent, or trade your personal data to marketers or external third parties. We share limited information only with verified service partners essential for executing repairs: appliance parts distributors (for direct shipping of specialized components), payment processing gateways, and secure scheduling software vendors. All third-party providers are contractually required to maintain strict confidentiality and data protection standards.

Standard web technologies utilized to ensure site functionality and usability.

Our website uses standard session cookies, security tokens, and aggregate analytics tools to understand visitor navigation, monitor page performance, and ensure quick load times. These cookies do not extract personal files or confidential information from your device. You can choose to disable cookies through your web browser settings at any time without losing access to our primary contact phone numbers.

Technical safeguards implemented to protect customer records and communications.

Stonecrest Refrigerator Repair implements industry-standard technical and physical protections. Our website enforces 256-bit SSL encryption for all web traffic and contact form submissions. Internal customer management systems are restricted to authorized dispatchers and technicians with multi-factor authentication, regular security audits, and automated backup routines to prevent unauthorized access.

Customer control over personal data, correction requests, and communication preferences.

You have the right to request a copy of the personal information we maintain regarding your household, request corrections to outdated contact info, or ask for the deletion of non-essential service logs where permitted by Georgia state accounting laws. You may also opt out of promotional text updates or follow-up service reminders at any time by replying STOP or contacting our support desk.

Strict adherence to online privacy laws regarding young visitors.

Our website and appliance repair services are directed exclusively at homeowners, property managers, and commercial operators aged 18 and older. We do not knowingly collect, store, or solicit personal data from children under the age of 13. If we discover that a minor has submitted personal details through our scheduling forms, we will promptly delete the data from our active databases.

How updates to this privacy statement are documented and published.

We may update this Privacy Policy periodically to reflect changes in regulatory standards, operational enhancements, or new appliance service offerings. The 'Last Updated' date at the top of this document indicates when changes were made. Continued use of our site and repair booking tools after updates signifies acceptance of the revised terms.

Direct channels to reach our privacy team regarding questions or data requests.

For any inquiries regarding this Privacy Policy, data access requests, or privacy concerns relating to Stonecrest Refrigerator Repair, our designated Privacy Officer is available by phone, email, or physical mail during standard business operating hours.